Every print is made to order and shipped free anywhere in the US. Here's what to expect, and what happens if something goes wrong.
Where do you ship?
Anywhere in the United States. Shipping is free and already included in the price.
How long until my print arrives?
Each print is made to order, so allow a few days for printing plus transit. You'll get an order confirmation and receipt from Shopify when you order, and an email from me when your print ships.
How is it packed?
Carefully, by the print lab. Framed prints and framed canvases arrive ready to hang. Unframed prints arrive ready for framing.
My print arrived damaged or isn't what I ordered.
Email a photo of the print and packaging to hello@oxhollowmedia.com within 14 days of delivery and I'll send a free replacement. There's nothing to send back.
My print never arrived.
If your print hasn't arrived, email me with your order details and I'll track it down or send a replacement.
Can I return a print I've changed my mind about?
Because every print is made to order for you, I can't accept returns for a change of mind. If something is wrong with the print itself, see above.
Can I cancel an order?
Email me as soon as possible. If your print hasn't gone to the printer yet, I'll cancel it and refund you in full.